What's new

Changes that affect how you run your business, newest first. Each one links to the help articles it updates.

  1. Contact us from one form

    Anyone can send us a message from the contact page, whether or not they have an account.

    Updated help: Who to contact about a booking, You can't sign in

  2. Customer emails match your website

    Emails to your customers now carry your business's logo, color and address, taken from your website.

    Updated help: The emails your customers get

  3. A help center and contact form

    The help center is open to everyone, and every dashboard screen now links to the article that explains it.

    Updated help: Find your way around the dashboard, Finish setting up from Home

  4. One profile page per person

    Your profile in the account menu now opens your own page in Team.

    Updated help: Edit your public profile

  5. Clearer Pages and Domains screens

    Pages says once whether each page is published, and Domains tells you exactly what to do next.

    Updated help: Publish your pages, Connect a domain you already own, Add your booking to your calendar

  6. Record tips and refund them

    You can now record tips given at the desk, and refund a tip when you need to.

    Updated help: Take and refund tips, Mark a booking done or no-show, What the numbers mean

  7. Website tabs and faster domain checks

    Website, Settings, Analytics and Inbox now share one row of tabs, and a new domain is checked every minute at first.

    Updated help: Publish your pages, Connect a domain you already own, Fix "Waiting on your DNS"

  8. A real account page for customers

    Customers get one account page with their next booking, what needs them, their past visits and their payments.

    Updated help: One sign-in for every business, How customers sign in, Add your booking to your calendar

  9. Domains connect without waiting

    Your own domain now goes live on its own, with www added automatically and clearer help when something is in the way.

    Updated help: Connect a domain you already own, Fix "Waiting on your DNS", When a domain stops working

  10. Booking flow and booking questions

    The booking flow explains each step better, shows the real total, and asks a question only once.

    Updated help: Book a time, Ask questions when someone books, Add or change a service

  11. Customer profiles and the list

    A customer's page now shows their visits, activity, notes and credits, with Book again that picks the usual service and person.

    Updated help: A customer's profile, Find or add a customer, Download your customer list

  12. Calendar for owners, managers and staff

    The Calendar shows closed hours and closed days, lets you drag a booking to another person, and gives each role the right view.

    Updated help: Day, week, month and list, Your hours and time off, Move a booking to another time

  13. Upgrade to Managed from Billing

    The switch to RedStick Managed is now a dialog in Billing that shows exactly what you pay today before you confirm.

    Updated help: Switch between Managed and Self-Managed, How Self-Managed and Managed differ

  14. Pages your role can't open

    If your role doesn't open a page, you now see which page it is, who it is for and who to ask, instead of a not-found page.

    Updated help: What each role can do

  15. Add, edit and bring back services

    The service form puts the name, price, minutes and who does it first, with everything else under More options.

    Updated help: Add or change a service

  16. Sign-up and setup, step by step

    Sign-up and the setup steps were reworked, and Home now suits each role.

    Updated help: Start your account, Finish setting up from Home

  17. A new dashboard layout

    The dashboard has a new sidebar and a phone bottom bar, and several screens moved.

    Updated help: Find your way around the dashboard, Closed days and holidays, Publish, hide or reply to reviews

  18. Phone bookings and question links

    Bookings added at the desk record whether the customer walked in or phoned.

    Updated help: Add a booking at the desk, See what a customer answered, Leave a review

  19. An email for every online booking

    You and your team are now emailed about every new online booking.

    Updated help: The emails your team gets, Choose which emails go out

  20. Customers pay on your own site

    Customers now pay on your site inside the booking flow, with Apple Pay, Google Pay and cards, instead of on a separate page.

    Updated help: How customers pay on your site, Set deposits and card on file

  21. A 14-day Self-Managed trial

    Self-Managed starts with a 14-day free trial. A card is taken at sign-up and the first charge is on day 15.

    Updated help: How your free trial works, Your last payment didn't go through

  22. Customers sign in with a code

    Customer sign-in now starts with an emailed code, with Google next and a password behind Use a password instead.

    Updated help: How customers sign in, One sign-in for every business

  23. More in RedStick Studio

    Studio gained a class timetable block, saved sections, restyling with ready-made palettes, and share links for drafts.

    Updated help: Edit a page in RedStick Studio, Preview a draft before it's live, Put booking on your site, Publish, hide or reply to reviews