Your last payment didn't go through

When a renewal payment fails, Stripe tries again, and a banner appears on every page: "Your last payment didn't go through." It also shows on Home, and we email the owner.

Fix it

1. Choose Update your card on the banner, or open Settings, then Billing.

2. Choose Manage payment method and update the card.

3. Stripe tries again. When the payment goes through, the banner goes away.

If you aren't the owner, you see "The owner can update the card in Billing."

What keeps working

The banner says "Everything keeps working until" a date. Until then, bookings, payments and your website carry on. Plan changes wait until the card is fixed.

If it isn't fixed in time

After the date, online booking pauses. The banner reads "Online booking is paused." Your site stays up, but customers can't book online and the dashboard is view-only. You can still see bookings and refund payments.

Your own domain is affected too. The Domains page says "Your payment didn't go through" and that visitors go to your RedStick address until a date, then the domain is disconnected. Fix the card in Billing to keep it.

Once the payment goes through, online booking turns back on.

For what happens to your own domain, see When a domain stops working.