How customers pay on your site

When a service takes a payment at booking, the last step of the booking flow becomes a payment step on your own site. The customer never leaves it.

At booking

The step is headed Pay to hold this time. It states the amount, for example that a deposit holds the time and comes off the price on the day, or that the customer pays the full price now. The button names the amount: Pay, the amount, then deposit and book, or and book when the customer pays the full price. The customer pays with a card. Apple Pay, Google Pay and Link appear where the customer's device offers them.

The time is held while the customer pays. The step says "Held for you until" a time. If the hold runs out, the time goes back on the calendar and the customer starts again. You set the length of the hold in the policy. See Set deposits and card on file.

If the policy only keeps a card on file, the step reads Save a card to hold this time, nothing is charged now, and the button says Save card and book.

After you approve a request

For a service that needs your approval, the customer pays after you approve. The email they get links to a page headed with your business name and "approved your" and the service. The button names the amount: Pay, the amount, then and confirm.

Pay links from the desk

When you book for a customer at the desk and the policy needs a payment or a card, the booking waits. You can copy the pay link or email it from the booking. The customer opens it and pays or saves a card. See Record a payment taken another way if they pay you directly instead.

What customers see afterward

The customer's account shows each payment, any refund as "Refunded" or "Refund on its way", and a receipt.

To give money back, see Refund a payment. To take tips at the desk, see Take and refund tips.