You can't sign in

This is for signing in to your business's dashboard. If you're a customer signing in to book, see One sign-in for every business.

"That email and password don't match"

Check both. The password is case-sensitive, and the email must be the one you signed up with, or the one an invitation was sent to. If you can't remember the password, choose Forgot your password? and Email me a reset link.

You didn't get the reset email

The page says "If" your address "has an account, a reset link is on its way." That wording is the same whether or not the address has an account.

• Check spam and junk folders. The link works for 60 minutes.

• Check the address for a typo, then ask for another link.

"This link has expired or was already used"

Reset links work once and for 60 minutes. Choose Email me a new link.

"Your email isn't confirmed yet"

We send the confirmation link again each time you try. Open the newest email and follow it. It signs you in.

"Too many attempts from this connection"

Wait a minute and try again.

An invitation that doesn't work

• "This invitation has expired" or "was withdrawn": ask someone at the business to send a new one.

• "This invitation was already accepted": choose Sign in.

• "This invitation is for" another address: sign out, then sign in or create an account with the address the invitation went to.

Still not in

If you can sign in but can't see what you expect, you may be in the wrong business. See Work at more than one business.