The waitlist for full classes

Last updated November 5, 2026

See who is waiting for a place in a full class, who has been offered one, and confirm or remove them yourself.

Who can do this: Owners, admins and managers
Where to find it: Calendar, then List, then Waitlist

When a class is full, customers can join its waitlist. The Waitlist tab shows everyone who is waiting, so you can see who is next and step in when you need to.

Find the waitlist

Open Calendar, choose List, then the Waitlist tab. The tab name shows how many people are on it. When nobody is, it says "Nobody's waiting."

Read a row

Each row has the customer's name and one sentence:

"Waiting for 2 places in Morning class, Sat, Sep 26" and the start time. The person is in line.
"Offered a place in Morning class, Sat, Sep 26" with the start time and "until" a time. A place opened and the person has until then to take it.

When a place opens, the next person in line is offered it for a set number of minutes and we email them. The length is shown under the schedule when you add or edit a class. See Add a class and its sessions.

Confirm a booking yourself

Use this when someone tells you they want the place, by phone or at the desk.

Choose Confirm booking on their row.
If the class has a late cancellation fee or a no-show fee, a box titled "Confirm booking for Dana" shows what the customer agrees to. Ask them first, select the checkbox to say they agreed, and add a Note (optional) about how they told you, such as a call or in person.
Choose Confirm booking. Choose Not now to leave it.

A message says "Confirmed Dana's booking". If they still owe a deposit or a card, it says "Dana still needs to pay" and the row moves to the held list.

When the row is held

A held row says what it is waiting for, such as "Held until they save a card" or a line about the deposit. You can:

Choose Send payment link to email the customer.
Choose Copy link to send it yourself.
Choose Record payment if they paid another way. This opens the booking where you record it. Only people who can read Analytics and record payments see it.

Take someone off

Choose Remove. A message says "Removed Dana from the waitlist".

Who sees the waitlist

Owners, admins and managers confirm and remove people. Staff do not have these buttons.

Customers see the offer from their side in Classes and the waitlist.

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