The emails your customers get
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Which emails RedStick Booking sends to your customers, what is in them and who replies reach.
- Who can do this
- Everyone on your team
RedStick Booking sends your customers email, in your business's name. It does not send any other kind of message.
What they get
| When | What the customer gets |
|---|---|
| They send a request | "Request sent": nothing is booked until you answer |
| You approve a request | A quote and, if one is due, the deposit to pay |
| You decline a request | "About your request at" your business name |
| They book, or a deposit lands | "Booked": the time, the service, who with and where |
| You book for them at the desk | The same "Booked" email, or a link to pay |
| A booking moves to another time | The new time in the subject |
| You change the service | The new service at the same time |
| A booking is canceled | "Canceled" and the service |
| The day before, and an hour before | "Reminder": the day, time and where |
| After the visit | A thank you, and a link to leave a review if you turned that on |
| Your booking questions are waiting | "Answer your booking questions before" the time |
| A waitlist place opens | "A place just opened" for the class |
| They buy a package or gift card | A receipt |
What is in a booking email
Your logo, your color and your address, taken from your website.
A calendar invite attached, plus links to add the booking to Google Calendar or Outlook.
A link, Move or cancel this booking, to the page where the customer can see and change it.
The cutoff, for example "Free to move or cancel until" a date and time, when your policy has one.
Replies
When a customer replies, the message goes to your business email. If you haven't set one, it goes to your main location's email, and then to the owner's sign-in email.
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