Mark a booking done or no-show

After a booking starts, close it out so your records are right and the customer can be asked for a review.

Mark it done

1. Open Calendar and choose the booking.

2. Choose Mark done.

Before the start time the panel says "Confirmed. Nothing to do until the day." Only a confirmed booking can be closed out.

A review request is emailed to the customer afterward.

If the customer paid more than the price

When a deposit was larger than what the booking costs, and your business takes tips, Mark done first asks "Where does the extra go?" It says how much more the customer paid. Choose one:

• One button leaves the extra as a tip for the person who did the booking.

• The other refunds the extra to the card, which takes 5 to 10 business days to reach it.

Ask the customer before you choose. If your business does not take tips, the extra goes back to the card.

Mark a no-show

1. Open the booking after its start time.

2. Choose Mark no-show.

3. If your policy has a no-show fee, the box says "Mark Dana as a no-show?" and "This policy has a no-show fee". Leave the checkbox that begins Charge the no-show fee of selected to charge the card, or clear it to waive the fee.

4. Choose Mark no-show. Choose Never mind to leave it as it is.

If your policy has no fee, the booking is marked a no-show at once.

When there is no card on file

If the customer has no card saved, the panel says "No card on file. A no-show or late-cancel fee can't be charged online." The box repeats it and the fee cannot be charged. Ask them for it another way.

Who can close out bookings

Owners, admins and managers close out anyone's booking. Staff close out their own.

To take a tip or give money back, see Take and refund tips and Refund a payment.