Take and refund tips

Your team records tips at the desk. Every tip goes to the person on the booking. RedStick Booking takes no fee from tips, and tips are not part of Revenue.

Customers can't add a tip while they book on your site.

Turn tips on

1. Open Settings, then Payments and policies.

2. Under Tips, switch on Take tips.

With it off, Add a tip and the choice to leave a deposit's extra as a tip are not offered.

Add a tip

1. Open the booking once the visit has started, or after you mark it done.

2. Choose Add a tip.

3. In "Add a tip for" the person's name, enter the Tip. Add a Note if you like. Only your team sees it.

4. Choose Add tip. Once you have typed the amount, the button names it.

Use this for a tip the customer gave in cash or on your own card reader. Staff can add one only to their own bookings.

When a deposit covers more than the price

If a customer paid a deposit and the service ended up costing less, Mark done asks where the extra goes. The dialog says "Ask before you mark it done." It has two buttons.

• Leave the amount as a tip for the person who did the booking. This closes the booking and records the tip.

• Refund the amount to the card. A refund takes 5 to 10 business days to reach the card.

Refund a tip

Open the booking and choose Refund the tip. The button names the tip's amount. The confirmation says where the money goes. For a tip paid by card it goes back to the card. For a tip given by hand, you give it back yourself. Choose Keep the tip to stop. The amount comes off that person's tips.

Where tips show

Under Analytics, the By person table has a Tips column once someone has been tipped. Owners and admins see it. See What the numbers mean.