Ask questions when someone books

Booking questions collect what you need before the customer arrives: a waiver, a preference, a size, a reference photo. An answer can also add time or price to the booking.

Write a set of questions

1. Open Services, then the Booking questions tab.

2. Choose Add booking questions.

3. Enter a Name for the set, such as the waiver or form it is.

4. For each question, write the Question and choose how it is Answered with:

   • Written answer, short or long

   • Pick one

   • Pick any, with an optional limit under Most they can pick

   • Yes or no

   • Number

   • Date, with the Earliest day and Latest day customers may choose

   • Photo or file

5. For Pick one and Pick any, list the options. Each option can add Extra time and Extra price. Leave them blank for the service's usual time and price.

6. Add a Hint, an Example answer, or turn on Required if you need to.

7. Choose Add another question for more.

8. Under Consents, choose Add a consent for each rule customers must agree to, such as a deposit policy or a waiver. Customers check every consent before they can book. Use the arrows to reorder them, or the X to remove one.

9. Choose Save changes.

The page says "Added" and the name. The set is a Draft at first. Customers do not see it yet.

Publish it

Choose Publish on the set. The badge changes to Published. If you edit a published set with Edit questions, your changes are saved as a draft and customers keep seeing the published questions until you publish again.

Attach it to a service

A set only reaches customers when a service asks it.

1. On the Services tab, choose Edit on the service.

2. Under Booking questions, select the sets customers should answer for this service. Only published sets are listed.

3. Choose Save changes.

Several sets can be attached to one service.

Sensitive questions

Turn on Sensitive for health or personal details. Only owners, admins, managers and the person on the booking can read the answer afterward. Everyone else sees that it was answered. See See what a customer answered.

Archive a set

Choose Archive, then Archive form. Services stop asking those questions on new bookings. Choose Keep it to stop.