When a domain stops working

Your own domain is part of your plan. If the plan stops including it, or the account is locked because a payment didn't go through, your site doesn't go dark. Visitors to your domain go to your RedStick address for 30 days, then the domain is disconnected.

What you see

On the Domains tab, the domain's card says why and until when. For a plan, it says "Your plan no longer includes your own domain, so visitors to this address go to" your RedStick address "until" a date. For a payment, it says "Your payment didn't go through" and the same. The card names the fix: update your card in Billing, or change your plan. Someone who can't change billing sees who can.

Your site keeps working at its RedStick address the whole time. If your domain was the main address, the RedStick address becomes the main one for now.

Keep the domain

Before the date on the card, fix the cause.

• A payment: update your card in Billing. See Your last payment didn't go through.

• A plan: choose a plan that includes your own domain. See Switch between Managed and Self-Managed.

The redirect stops and the domain is live again. If it was your main address, it becomes the main address again.

After the 30 days

The domain is disconnected. The card says "Your plan no longer includes your own domain, so we disconnected this address", with the date. Your site still works at its RedStick address. To use the domain again, choose a plan that includes it and add the domain again. See Connect a domain you already own.