Publish, hide or reply to reviews

After a booking is marked done, the customer is asked for a review. Their review waits in your Inbox. You decide what goes on your site.

See the reviews

Open Inbox, then the Reviews tab. Use Show reviews to switch between New, On your site, Hidden and All. The line under the heading counts how many new reviews wait for you, such as "1 new review is waiting for you to publish or hide it."

Each review shows the rating, the reviewer's name such as "Dana R.", their words, and its state. A review with only a rating says "No words, just the rating."

Publish a review

Choose Publish on a new review. A message says "Published. It shows on your site within a minute." Only published reviews appear in the Reviews section of your site.

Hide a review

Choose Hide on a new review or one that is on your site. A message says "Hidden. It comes off your site within a minute." It stays in your list, and you can choose Publish again later.

Reply

1. Choose Reply under the review.

2. Write under Your reply. It is plain text, up to 600 characters, and shows under the review on your site once the review is published.

3. Choose Post reply.

To change it, choose Edit reply then Save reply. To take it down, choose Remove reply, then Remove reply again in the box that asks "Remove this reply?". Choose Keep reply to stop.

What staff see

Staff have the Reviews tab too, but read-only. They see the reviews of their own bookings and where each one stands: "On the website", "Hidden", or "Waiting for" the owner's name "to publish it". They cannot publish, hide or reply.

Who can publish

Owners, admins and managers can publish, hide and reply.

Customers leave reviews from the link in their email. See Leave a review.