Who to contact about a booking

The business gives you the service. RedStick Booking runs the booking system the business uses.

Ask the business about

• Your booking: the time, the person, the place, or whether it is still on.

• Prices, deposits and anything you were charged.

• Refunds, and a late cancellation or no-show fee.

• Rules like how late you can cancel.

• Anything you can't change online.

The business sets these, and only the business can change them. When you can't move or cancel online, your booking page tells you how to reach the business: "To change it now, call" or "email" followed by the business's number or address. If it has neither, reply to your confirmation email. The reply goes to the business.

Contact us about

• Signing in to your RedStick Booking account: the emailed code that doesn't arrive, or a password you can't reset.

• Your account's sign-in settings.

Contact us for these. We can't change a booking, a price or a policy, because the business decides them.

Report a site

If a site pretends to be a business it isn't, or asks for details it shouldn't, every site has a page for reporting it, titled "Report this site". Add /report-abuse to the end of the site's web address.