Fix "Waiting on your DNS"

Open Website, then the Domains tab. Each domain's card says what is wrong in plain words. Find the words on your card below.

"Waiting on your DNS"

The card says "Add the records below at your domain's provider. We check every minute at first, then less often." Or, when some are in place: "Some of your records are in place. Add the ones marked Not found yet."

1. Sign in wherever you bought the domain and open its DNS settings.

2. Add every record listed on the card, exactly as written. Copy the values with the copy button.

3. Check that the names and values match. Choose Check now to look again.

Records can take a while to reach everyone. If we still can't find them after 7 days, we stop checking and the card says so. Remove the domain, then add it again once your records are in place.

Problems the card names

A warning above the records means something else is in the way.

• Cloudflare: the card tells you to set the record to DNS only, the gray cloud. The secure connection can't be set up while the proxy is on.

• An AAAA record: the card tells you to delete it. It is probably left over from your previous website and sends some visitors there.

• Another A record: the card tells you to delete the other one, for the same reason.

• A CAA record: the card says it doesn't allow letsencrypt.org, which issues the security certificate for your site. Add letsencrypt.org to it, or delete the CAA record.

We check again on our own after you fix it.

"We're getting a security certificate"

After your records are right, the card says "Your DNS is set. We're getting a security certificate for this address." You don't need to do anything. If it says "We couldn't get a security certificate for this address", remove the address and add it again.

"We can no longer see your DNS"

A live domain whose records have gone missing says "Your site still loads here for now. Fix the records at your domain's provider before" a date, "or this address is removed." Add the records back, especially the TXT record named _redstick. We check it every day.

A domain that was disconnected

• "Your plan no longer includes your own domain, so this address was disconnected." Choose a plan that includes it, then add the domain again.

• "This address stopped connecting, so we removed it." Add it again once your DNS records are back.

• "RedStick paused this address." Contact us.

If your domain stopped because of your plan or a payment, see When a domain stops working.