Add or change a service
Last updated
Create a service with a price, a length and the people who do it, choose whether it books instantly, and archive it when you stop offering it.
- Who can do this
- Owners and admins
- Where to find it
- Services
A service is what customers book. Each has a name, a price, a length and the people who do it.
Add a service
Open Services. The first tab is Services.
Choose Add a service.
Enter the Name.
Under Pricing, choose how the price works, then enter it. See the table below.
Enter the Minutes it takes.
Under Who does it, select the people customers can book it with.
Choose Add service.
The page says "Added" and the name.
The pricing choices
| Choice | What customers see |
|---|---|
| Free | They book it without paying. |
| Fixed price | One price for everyone. |
| Starting at | A "from" price. Their answers to your booking questions set the final price. |
| Priced per unit | The price grows with each unit of time they book. Enter Minutes per unit. |
| Quote only | No price is shown. You send a price when you approve the request. |
A "Starting at" service needs a booking question that changes the price. Until it has one, the list shows "Needs a booking question that changes the price". See Ask questions when someone books.
Who does it
A service can only be booked with the people you select. If nobody is selected, customers cannot book it, and the form says so. For a service nobody did yet, everyone starts selected. Clear anyone who does not do it. Classes are different: a class gets its teacher on the timetable. See Add a class and its sessions.
Instant or approved
Open More options on the form and choose How it books:
Books instantly: a customer's booking is confirmed straight away.
You approve each request: the booking waits in your Inbox until you answer. See Answer a booking request.
For a service that needs approval, Price on a request can be No quote or Price set on approval. The second lets you enter the price when you approve.
More options
The rest of the form sits under More options: Web address (filled in from the name), Description, Kind, Category, Where it happens, Ask who this booking is for, Length, prep or travel time before and after, Price label, repeating, Policy, Visibility and Party size.
Where it happens is At your location, Online or At the customer's address.
Length is Fixed length, or Customer picks a length with a Shortest, Longest and Step.
Visibility is public, unlisted (bookable by direct link only) or private (staff only).
Policy sets the deposit, fees and cancellation rules. The default policy applies unless you choose another.
A service nobody does
Services with nobody set to do them show a Can't be booked badge. A banner at the top of the tab says "Customers can't book" followed by the service. Choose Add your whole team to it to fix it in one step.
Change a service
Choose Edit on the service, make the changes and choose Save changes. The page says "Service saved". Bookings already made keep their details.
Archive a service
Choose Archive, then Archive service. Customers can no longer book it, bookings already made still go ahead, and you can bring it back. Choose Show archived at the bottom of the list, then Bring back.
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