How customers sign in

Customers sign in when they book, so they can see their bookings, pay and change plans later. You do not manage their sign-in. This article explains what they see, so you can help when one calls.

The usual way: an emailed code

1. The customer enters their Email and chooses Email me a code.

2. The page says "Enter your code" and where the code was sent. They type the six digits.

3. They choose Sign in. A customer who is new has an account created by the same step, so there is nothing separate to sign up for.

The page states the time until which the code works. If it does not arrive, the customer chooses Email me another code. Too many tries tells them to wait a few minutes.

With Google

Where Google is available, the page also shows Continue with Google.

With a password

Under the code form is a quiet link, Use a password instead. The customer then enters an Email and Password and chooses Sign in. Create an account is for a new customer, Forgot your password? sends a reset link, and Email me a code instead goes back.

One sign-in for every business

The page says "One sign-in works with every business on RedStick Booking." A customer who is already signed in and comes from your site's Book button goes straight back to your site as "Continuing to" your business name, with no new code.

Where they see their bookings

After signing in, a customer reaches their account on your site. They see their next visit and can move or cancel within your policy.

If a customer cannot sign in

• Ask them to check the spelling of the email address. The page says "That does not look like an email address" when it is wrong.

• Ask them to check their spam folder for the code.

• A password that does not match says "That email and password do not match. Try again, or email yourself a code instead." Suggest the code.

• If it still fails, they can contact us.