How your free trial works

Self-Managed starts with a 14-day free trial. You add a card to start it, and nothing is charged during the trial. Managed has no trial; see How Self-Managed and Managed differ.

What happens

• At signup, the plan chooser says "We take a card now and charge it on day 15. Cancel before then and pay nothing," and checkout repeats it before you add the card: "We take a card now and charge it when the trial ends; cancel before then and you pay nothing."

• Everything works during the trial, including your own domain.

• Settings, then Billing, says "You're on Self-Managed, free until" the date, then what is charged and when, "charged to your card that day."

• Three days before the trial ends, we email the owner the exact charge and how to cancel.

Cancel before the trial ends

Cancel from Billing before the end date and nothing is charged. See Cancel your subscription.

Move to Managed during the trial

The unused free days come off today's charge, and the switch dialog shows the total before you pay. See Switch between Managed and Self-Managed.

One trial per owner and per card

If you or your card has had a trial before, checkout doesn't offer one. It says "Complete your subscription" and charges today.

If the first charge fails

Everything keeps working for a short time. A banner on every page, "Your last payment didn't go through", gives the date. See Your last payment didn't go through.