Cancel your subscription

Canceling stops future charges. It doesn't delete anything.

Cancel

1. Open Settings, then Billing.

2. Under Leaving?, read what happens, then choose Cancel subscription.

3. In the dialog "Cancel your subscription?", choose Cancel subscription. To stop, choose Keep my subscription.

The page then says your subscription ends on a date and nothing more is charged.

What happens

• If the end date is a trial's end or the end of a paid period, online booking stops that day. Tell customers before then.

• Your site stays up until the end of the period you've paid for. Then it goes offline and online booking stops.

• You keep everything. Reactivating brings it all back.

• If you scheduled a switch to Self-Managed, it applies only if you keep your subscription.

• During a free trial, your trial ends and you aren't charged.

Change your mind

Until the end date, the section reads "Your subscription is set to end". Choose Keep my subscription, and the page says "Kept. Your subscription continues."

After it ends

Your site is offline. The banner reads "This subscription is canceled", and Billing is where the owner reactivates.

Your data

Settings, then Data and closing is the owner's page for a copy of your data and for deleting the business. Neither is available yet. The page says so, and contact us if you need a copy now or want the business deleted sooner. Deleting would give a 30-day period you can undo.

To see how we handle your customers' details, read our privacy policy.