Refund a payment

You refund from the booking itself. Refunds only go to card payments. Cash and other payments you recorded by hand are not refunded here; give that money back yourself.

Refund a booking

1. Open the booking from the Calendar, or from Activity under Analytics.

2. In the money section, choose Refund. If the booking has more than one card payment, each has its own button, such as Refund the deposit.

3. In the dialog "Refund" and the customer's name, check Amount to refund. It starts at the most you can send back.

4. Choose the button that names the amount: Refund, then the figure. To change your mind, choose Keep the payment.

The money goes back to the card the customer paid with, usually within 5 to 10 days. You see a message that the amount is on its way.

What a refund leaves out

• A tip the customer left isn't included in the amount. Use Refund the tip on its own. See Take and refund tips.

• If RedStick Booking took a fee on the payment, the dialog says that fee is not returned.

When you cancel a booking

You don't need to refund by hand when a booking is canceled under your policy. The cancel dialog says what canceling refunds or keeps, such as "Canceling now refunds it in full." The deposit rules decide. See Set deposits and card on file.

When a refund doesn't go through

The booking shows a line that says the refund didn't go through, followed by the reason when Stripe gave one, for example that the card has expired or been canceled.

1. Open the booking.

2. Choose Try again.

3. If it fails again, refund the customer from your Stripe dashboard.

Refunds still work if online payments are paused.