Record a payment taken another way

Use this when a booking is waiting on a payment and the customer paid you another way, like cash or a card in person.

Record the payment

1. Open the booking. A booking that is waiting says what it waits on, such as a deposit, and until when.

2. Choose Record payment.

3. Read the dialog "Record ... as paid?". The amount comes from the booking, so you don't type it.

4. Choose Record payment. To wait, choose Not yet.

You see "Payment recorded" with the amount. If the booking was waiting on this payment, it is now confirmed. The pay link stops working, so the customer can't pay twice.

Send or copy the pay link instead

If the customer would rather pay online, a waiting booking offers Copy pay link and Email the pay link. After it has been sent once, the second button reads Send the link again. Staff can send the link for their own bookings.

What shows afterward

• The payment appears in Activity as a line such as "paid" and the amount "in cash", with "Recorded by" and your name.

• Cash you record counts in Revenue on the day you record it. It never appears under Payouts, because it is already with you.

• You can't refund it from the booking. Give the money back yourself.