Cancel a booking

Cancel when a booking will not happen. The customer is told by email, and the booking comes off the calendar.

Cancel a booking

1. Open Calendar and choose the booking.

2. Choose Cancel booking.

3. Read the box. If the customer paid anything, a line says what canceling now refunds and what it keeps, and why.

4. Add a reason if you like. The box is labeled with the customer's name, such as Tell Dana why, and the reason goes in the email.

5. Choose Cancel booking again to confirm. Choose Keep booking to leave it as it is.

Move it instead

If the customer only wants another time, choose Move instead. Moving keeps the booking and the money where they are. See Move a booking to another time.

What the customer gets back

Your cancellation policy decides, not the button. The box works it out before you confirm and says one of these:

• Canceling refunds it in full.

• Canceling refunds part and keeps part, with the reason, such as the window having closed on a certain day.

• Canceling keeps it, because your policy does not refund deposits, the window has closed or the booking has already started.

Money the customer paid at the desk or another way outside the card system is not refunded automatically. The box says so and the amount, and you give it back yourself. To refund a different amount, owners and admins can use Refund on the booking panel.

Held bookings

A booking held for a deposit or a card can be canceled from its panel too. That lets go of the time.

Repeating bookings

If the booking is one of a repeating series, the panel also offers Cancel the rest. It asks "Cancel the rest of the series?", cancels this booking and every one after it, refunds each by its own policy and emails the customer for each. See Repeat bookings.

Who can cancel

Owners, admins and managers can cancel anyone's booking. Staff can cancel their own.

To refund a payment yourself, see Refund a payment.