Send a customer a pay link
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When a booking is held for a deposit or a card, email the customer a link, copy it, or record that they paid another way.
- Who can do this
- Owners, admins and managers; staff, for their own
- Where to find it
- Calendar, then open the booking
A booking made at the desk can be held until the customer pays a deposit or saves a card. The panel tells you what it is waiting for and until when.
See what it is waiting for
Open the booking from Calendar. At the top of the money section you see a line such as "Waiting for Dana to pay the deposit" or "Waiting for Dana to add a card". Under it: "The link expires" and the day and time.
Send the link
Email the pay link sends the customer an email with the link. After it is sent, the button reads Send the link again.
Copy pay link puts the link on your clipboard so you can send it by text or chat yourself. If your browser refuses, the link appears in a box for you to select and copy.
A message confirms "Pay link sent" and who it went to. If the customer has no email address on file, the button is not shown, so copy the link instead.
The customer pays
The link opens a page where the customer pays the deposit or saves a card. The booking is confirmed once they do.
If they paid another way
If the customer paid a deposit at the desk, owners, admins and managers can choose Record payment on the booking.
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