Booking rules for a location
Last updated
Set how much notice you need, how far ahead customers can book and how far apart start times are.
- Who can do this
- Owners and admins
- Where to find it
- Settings, then Locations and hours
Booking rules decide which times customers can choose when they book online. They apply to every service at the location.
The three rules
| Rule | What it decides | Choices |
|---|---|---|
| Minimum notice | How soon before a start time customers can still book | No notice needed, 30 minutes, 1 hour, 2 hours, 4 hours, 12 hours, 1 day, 2 days, 3 days or 1 week |
| Book up to | How far ahead customers can book | 1 week, 2 weeks, 30 days, 2 months, 3 months, 6 months or 1 year |
| Start times every | How far apart the start times in the list are | 5, 10, 15, 20, 30, 45 or 90 minutes, or 1 or 2 hours |
Change them
Open Settings, then Locations and hours.
Find Booking rules. Each location lists its three rules.
Choose Change beside the location.
Pick the new choices. The box says "These apply to every service booked online here."
Choose Save changes.
The page says "Booking rules saved". You can also set these rules when you add or edit a location.
What they do to the times customers see
A longer Minimum notice hides times that are too soon. At 1 day, times in the next 24 hours are not offered.
A shorter Book up to hides days further out.
Start times every sets the grid. With 30 minutes, a customer sees a start every half hour, however long the service is.
If a customer reports that nothing is available, check these first. See No times are showing to book.
Who can change them
Owners and admins can. Managers and staff do not see Settings.
Related
Was this article helpful?
No
Still stuck? Contact us.