A customer didn't get the email

Start with the quick checks. Most missing email is a typo in the address or a spam folder.

Check these in order

1. Is the address right? Open Customers, choose the customer and read Email. To fix it, choose Edit details, change Email and choose Save changes. Owners, admins and managers can edit details. Staff can ask one of them.

2. Ask them to look in spam, junk or promotions. The email comes from RedStick Booking in your business's name, and the subject tells them which one it is, such as "Booked:" or "Reminder:".

3. Check the reminder switches. Reminders only go out if they're on. Open Settings, then Notifications. See Choose which emails go out.

4. Check where the booking stands. A request only gets "Request sent" until you answer it, and a booking waiting on a payment isn't confirmed yet.

Give them the booking another way

The customer doesn't need the email to reach their booking. On your site they can sign in with the same email address, using a six-digit code we send them, and see their bookings. If the code email doesn't arrive either, the address is almost certainly wrong.

For a booking that is waiting on a payment, open the booking and choose Copy pay link and send it yourself, or choose Send the link again.

Replies

When a customer replies, it goes to your business email, then your main location's email, then the owner's sign-in email. Check that someone reads that inbox.