Move or cancel your booking

You can change a booking from the link in your confirmation email, Move or cancel this booking, or from your account on the business's site.

Open your booking

1. Open the link in the email. You can also sign in on the business's site and open your bookings.

2. Sign in if asked. The page says "Bookings at" the business "are tied to your account, so only you can see or change them." Sign in with the same email you booked with.

3. Your booking is on the page, with what you can do.

Cancel it

1. Choose Cancel booking. For a request, it says Cancel request.

2. The dialog shows the day and time and says "The time goes back on the calendar."

3. Choose Cancel booking to confirm, or Keep it to stop.

Move it

If the business lets you move a booking online, Move this booking is on the page.

1. Choose Move this booking and pick another day and time. The page says "Same service, same length, same price."

2. Choose Review the move, then Move booking. To leave it as it is, choose Keep this time.

If you don't see Move this booking, the page says why: "This booking can't be moved online," "The time to move this booking online has passed," or "This booking has been moved as many times as it can be online."

The time limit

The business sets how late you can cancel for free. The page shows it as a real date: "Free to cancel until" a day and time. After it passes, you see "The time to cancel online has passed." If the business charges a fee for canceling late, it was shown to you when you booked.

When you can't change it online, contact the business. See Who to contact about a booking.

Repeat bookings

A booking that repeats says "Part of a repeat booking". Choose Cancel this one for a single date, or Cancel the rest of the series.