Deposits, paying later and refunds

The business decides whether a service takes a deposit, the full price, a card on file or nothing up front. Its rules are shown before you book.

A deposit

A deposit holds your time. The page says what it comes to and that it "comes off" the price on the day. The time is held for you while you pay, and the page says until when. If you don't finish in that time, it is released.

A card on file

Some businesses ask you to save a card to hold the time. Nothing is charged until you've been, except a no-show or late cancellation fee you agreed to when you booked.

Paying later

If the business has to say yes first, you pay after it does. The email says what you owe and by when, with a link to a page where you pay. The page reads "Pay" and the amount followed by "and confirm". If the business holds a time for you at its desk, it can send you a pay link too.

Refunds

If you cancel before the business's cutoff and the deposit is refundable, the deposit goes back to the card you paid with. It can take 5 to 10 days to show on your statement. If the business doesn't refund deposits, or you cancel after the cutoff, it keeps the deposit.

In your account under Payments, each payment shows "Refunded" or "Refund on its way", with the date. Each has a Receipt.

If something looks wrong

Contact the business first. It holds your payment, not RedStick Booking, so only the business can explain a charge or send a refund. See Who to contact about a booking.