Messages from your website

When a visitor fills in the contact form on your site, the message lands in your Inbox. Messages are for questions that are not bookings.

Read the list

Open Inbox, then the Messages tab. Each row shows the sender, their email or phone number, and whether it Needs a reply. Use Show messages to switch between Needs a reply and Handled. The tab says "No messages yet." until the first one arrives.

Open a message

Choose a message to read it in full. The right side shows its Status and when it was received, with the sender's email, phone and, when we can match them, the customer.

Reply

Choose Reply by email. It opens your email program addressed to the sender. We do not send the reply for you.

Mark it handled

Once you have dealt with it, choose Mark handled. It leaves Needs a reply and goes to Handled. Choose Mark as needing a reply to bring it back.

Spam

Choose Mark as spam if it is junk. Not spam undoes it.

Delete

Choose Delete and then Delete message to remove it for good, together with the name, email and phone the visitor left. The box says it can't be undone. Choose Keep message to stop.

Who sees messages

Owners, admins and managers see the Messages tab and can reply and mark messages handled. Staff do not have it.