Remove a customer's personal details
Last updated
Anonymize a customer to erase their name, email, phone and address for good while keeping your booking history.
- Who can do this
- Owners and admins
- Where to find it
- Customers, then choose a customer, then More actions
Use this when a customer asks you to erase what you hold about them. Anonymizing keeps your numbers right: their bookings stay, but nothing in them points to a person.
Anonymize a customer
Open Customers and choose the customer.
Choose the menu marked "More actions for" and the customer's name.
Choose Anonymize this customer.
Read the box titled "Anonymize" and their name. It says their name, email, phone and saved address are permanently removed.
Choose Anonymize this customer to confirm. Choose Keep their details to stop.
A message says the customer's details are anonymized.
What is removed
Their name, email address, phone number and saved address.
Any message they sent from your website's contact form.
Their place on your mailing list, found by their email address.
What stays
Their bookings, payments and visit history stay, with no way to connect them to a person. The page shows "Details removed on" and the date. The customer appears in your list without a name.
Who can do this
Owners and admins can. Managers and staff cannot, and the menu entry is not shown to them.
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